Head of Housekeeping
Bedford Hotel
40 Hours (Fully Flexible 5 out of 7 days weekly rota)
£42, 000 + Benefits
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.
We are now recruiting for a Housekeeping Manager at Bedford Hotel. We don't want you to work for us, we want you to work with us and be part of our Imperial London Hotels Community.
As Housekeeping Manager, you will set the standard for your housekeeping team, inspiring and developing them to deliver a consistently high standard of cleanliness across all Hotel rooms and public areas. Reporting to the Operations Manager and regularly liaising with all other HODs, you'll support a successful day-to-day running of the housekeeping department and ensure guest satisfaction on every stay with us.
Key Duties will include the following:
- With overall responsibility for of the housekeeping department, you will ensure that all operational and department targets are consistently met and that the cleanliness and checking of guests' accommodations is carried out efficiently and in line with company brand standards and procedures.
- Demonstrate knowledge of health and safety compliance inclusive of COSHH.
- Manage all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the hotel.
- Regularly inspect fixtures and fittings reporting any maintenance faults to the maintenance team to be rectified in a timely manner.
- Responsible for control of costs and stock supplies i.e. Laundry and amenities ordering and staff payroll.
- Responsible for recruiting, and onboarding all Housekeeping team members and inspiring them to deliver the best customer service at every opportunity, and ensure that there is adequate staffing levels to run each shift.
What we'd like from you
- Previous experience gained as Assistant Housekeeping Manager, Head Housekeeper with a passion for delivering the best standards and guest experience.
- Personable and engaging able to build rapport easily, with great communication skills both with internal departments and guests alike.
- Excellent attention to detail and accuracy - able to manage both your time and the team effectively.
- A multi-tasker - with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
- You will be a natural leader, with the ability to motivate and develop a team to develop their skills and knowledge and coach them to reach their full potential.
- A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
What you'll get in return
- Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
Career & Development Benefits:
- Training and development through our Imperial London Hotels Academy
- Access to fully funded apprenticeships (subject to eligibility)
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
- Access to Supported Study Scheme (subject to eligibility)
- Annual Free English Course accredited by UCL Centre for Languages & International Education
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:
- Technology Scheme (subject to eligibility)
- Cycle to Work Scheme (subject to eligibility)
- Workplace Nursery Scheme (subject to eligibility)
- Electrical Car Scheme for senior management positions only (subject to eligibility)