HR People Operations Manager
£40-45k
Birmingham - 3 days onsite in central Birmingham
12 Month FTC
A Human Resources Operations Manager is required to join this well-known business based in Birmingham.
- Oversee the performance indicators for a team of People Administrators located in the UK and India, who will serve as the primary contact for employee inquiries worldwide. Ensure adherence to the Service Level Agreement (SLA) for People Operations.
- Manage and optimise the processing of all aspects of the employee journey from an operational standpoint.
- Manage the ticketing system. This involves overseeing the process of ticket creation, assignment, resolution, and follow-up to ensure a smooth and efficient resolution of all issues raised by employees. You will also be expected to continuously monitor and improve the ticketing system for optimal performance.
- Ensure the accurate delivery of payroll data, providing timely payments for employees.
- Ensure compliance with statutory requirements for employees across multiple geographies.
- Manage the HRIS database, ensuring the accurate recording and maintenance of people data.
- Manage administration of raising purchase orders via our accounting system and liaising with accounts payable to ensure invoices are paid accurately and in a timely manner.
- Work directly with other departments in the People function in order to deliver projects and improve processes.
Experience needed;
- Have had experience managing or being team lead in a HR Operations/Administration team for a couple of years
- The People Operations team manage any first line employee queries through a ticketing system & central inbox, as well as payroll and benefits queries.
- You will be managing 3-4 admins helping them with any escalations, but you will also be assigned a workload yourself, responding to employees etc.
- You will also be working closely with the People Ops Director freeing their time up for them to be able to be lifted up and out of the day-to-day and focus on the strategy and making changes and making the team more effective.
- Ideally you will have worked in a company with 2,000+ employees due to the volume of work this role entails.
If this sounds like you, get in touch today!