Assistant Resident Coach (Support Worker)
Salary: £23,000 - £25,000 - dependent on experience
37 hours per week
Shifts: Monday to Friday (rotated on a weekly basis) 07.00 - 15.00, 09.30 - 17.30, 11.00 - 19.00 + 1 weekend working in 4
Our client is a not-for-profit housing association located in Luton. We have a permanent opportunity for an Assistant Resident Coach. Ideally, we are looking for candidates with experience of working in hostels and with vulnerable people, however all applications considered.
Must have full clean driving licence and access to car for work.
Responsibilities: Assistant Resident Coach
- Comprehensive delivery of the service to residents.
- Work in a psychologically informed way, coaching residents in a person-centred way.
- Working collaboratively with the Resident Coaching Team to support each other to ensure that residents always receive a consistent standard of positive attitude and appropriate behaviour in the delivery of the service.
- Carry out holistic assessments of new residents following referrals, devise and implement support plans and risk management plans.
- Carry out daily recordings to evidence the support given and ensure the internal system reflects any changes relating to the resident.
- Efficiently liaise with other professionals when needed such as social workers, solicitors, translators, police and education providers.
- Conduct daily coaching sessions.
- Support all residents on-site and manage your own case load of clients by organising and conducting coaching sessions, attending professionals' meetings, making referrals to external agencies if needed and offering person-centred support.
- Think creatively and practically to deliver the best possible support.
- Provide assistance relating to benefit claims and personal contribution charges.
Role Profile: Assistant Resident Coach
- Support residents to learn independent life skills to enable a successful, planned move-on into the community.
- Participate in reflective practice sessions with the team with regards to supporting residents with complex needs.
- Utilise knowledge, skills and experience to recognise difficult or challenging resident situations and use appropriate skills to support colleagues to influence and bring about positive change to the residents' behaviour.
- Ensure residents are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements.
- Attending networking and partnership meetings to gain support and ideas from external organisations.
- Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check every 3 years, updating your manager of any changes in your status.
Skills / Experience: Assistant Resident Coach
- Working with vulnerable people
- Providing support & capacity building
- Awareness/understanding of social issues such as homelessness, well-being, support services, affordability
- Work in a customer centred environment
- Diversity/equalities
- Empathy
- Personal resilience
- Listening skills
- Excellent communicator - building trust
- Creative thinker, problem solver
- Confident decision maker
- Self-motivated/accountable
- Self- management/collaboration with others
- Excellent literacy
- Good IT literacy, digitally inclusive
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