Our client based in Sunbury require an experienced Account Coordinator to join their busy Customer Care Team. This is an office based role.
Purpose:
This is a new role for an experienced Account Manager to join the organisation in order to provide dedicated performance management of the service contract supporting two retail accounts nationally.
The role will be measured against agreed client SLA's and KPI's. An ability to work long term relationships with Clients and Supply Chain will be a key requirement of the role as we seek to secure sustained business growth with these clients.
Working Hours:
40 hours/Week (alternating hours each week 08:00 – 17:00/08:30 – 17:30)
Requirements:
Full UK drivers license
Key Responsibilities/Account Abilities:
- To ensure a consistent world class delivery of service to the client and their managing agent(s)
- Provide Key Account customer support via email, telephone, and at customer meetings
- Coordinate, attend, and lead customer review meetings on a regular basis around the UK
- To monitor, action, and ensure adherence to customer SLA/KPIs
- To be responsible for the development and provision of a high standard of customer communication
- To liaise with client contacts to build, develop, and maintain relationships
- To effectively solve problems to satisfactory conclusion
- Preparing reports for the client and internal teams
Knowledge/Skills/Experience/Competencies
- Strong sense of ownership and responsibility for meeting the requirements of the role
- Excellent communication skills to act as a strategic partner to the client as well as influence internal teams in successfully meeting performance targets
- High attention to detail
- Ability to work to tight timescales and under pressure
- Practical problem solver and desire to overcome daily challenges
- Able to take initiative and be self-driven