Role Purpose:
They will confidently manage all aspect of employment relations including, but not limitied to, disciplinary, grievance, capability, absence, performance, probation, whistleblowing. They will support organisational change and restructures with ease, enabling the organisation to implement change successfully. Applying coaching techniques and questioning with managers, colleagues, and stakeholders is integral to the expected standard of practice. They may also mentor junior colleagues to support their development.They will manage complex case work with stakeholders spanning the full range of People and Change matters across all areas of the organisation.
They will ensure employment relation support to the organisation, is consistent and a positive experience for all stakeholders. Ability to identify and navigate risks quickly with clear direction with an outcomes focused approach. Leading project workstreams for service improvement will require working closely and in collaboration with peers across People and Change as well as colleagues across the organisation.The People Consultant will demonstrate resilience in the face of setbacks, uncertainty or ambiguity in order to seek a resolution. They will act as a critical friend, provide skilled coaching techniques, influence with confidence and maintain momentum on all areas of work.
Work Context:
The People Consultancy team is part of Business Partnering and Employment Practice within the People and Change Service. The team is managed by the People Consultant Lead. The team supports the council in achieving its ambitions for the benefit of Surrey residents. It drives transformation and organisation-wide cultural change and works in a culture that:- is enabling and facilitating;- makes decisions based on evidence;- looks ahead through scenario planning and future proofing;- is confident and risk aware;- provides constructive challenge based on their understanding of service need and drivers;- and is outward looking and driven to achieve.Our cultural outcomes describe how it should feel to work at SCC.
They sit alongside the values which show what we care about. Our People Strategy enables us to deliver our Organisation Strategy by empowering our people to reach their full potential. The Delivery Plan sets out how we will achieve our cultural outcomes by developing our workforce.- Inclusive and compassionate- Collaborative and trusting- Ambitious and outcomes focused- Inventive and dynamic .The People Consultancy teams primary function is to provide employment relations advice and guidance to the organisation that is compliant with policy, legislation, best practice and meets the organisations needs.
Experience and Personal Characteristics:
- Professional qualification, or able to evidence knowledge and understanding of appropriate business disciplines.
- Comprehensive knowledge of computerised business systems in terms of functionality and capability (some roles).
- Knowledge of principles, practices, policies and procedures relating to business planning and financial and organisational management.
- Proven written and oral communication and interpersonal skills with good negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals.
- Ability to understand, meet and exceed customer expectations.
- Ability to work on own initiative, with solution focused problem solving skills.
- Ability to manage a range of projects through to completion.
- Previous practical or professional experience and understanding of a specialist area or supporting service teams and/or providing support to the public.
- Previous management experience including staff supervision, development and organisational skills (where appropriate).
Role Summary:
Roles at this level are often professionally qualified roles, specialists, or project officers providing advice and support to their customers, or lead and manage the work of larger teams. They will plan and ensure progress within established procedures and policy, and respond effectively to changing priorities and different situations. They will have a fair degree of autonomy and work closely with customers, staff, partners, third parties agencies and/or contractors and have a primary role ensuring their services achieve the agreed service standards in a cost effective way and in improving quality standards. Forward planning could be for months ahead and the role will contribute to longer-term development. Work requires the consideration of future implications beyond the immediate problems.
Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.