Credit Controller
- Job Type: Full-time
- Location: Redhill
- Salary: up to £33,000 per annum
We are seeking a dedicated Credit Controller to join our finance team, playing a crucial role in managing the debt recovery process and contributing to the company's cash flow and working capital objectives. The ideal candidate will focus on ensuring timely payments from customers, maintaining accurate account records, and resolving account queries effectively.
Main Tasks and Responsibilities:
- Conduct credit assessments for new customers and ongoing evaluations for an assigned portfolio.
- Manage the collection of debts in accordance with agreed terms, ensuring prompt payment from customers.
- Address customer queries and disputes, coordinating with Supply Chain, Sales, Quality, and FP&A Teams to resolve issues swiftly.
- Oversee credit and debit note control for assigned customer portfolio, investigating issues to a resolution.
- Implement internal debt recovery processes, including customer account holds and escalation procedures.
- Adhere to and understand the Credit Control Policy and Order to Cash cycle processes.
- Continuously contribute to the improvement of policies and processes, collaborating with management for implementation.
- Maintain accurate and up-to-date master data for customer portfolios, including contact and bank details.
- Process daily remittance advices and generate debit notes deductions on EFACS.
- Ensure the accuracy of customer ledgers and update any changes as required.
- Collaborate with various business levels to process credit notes, respecting authorisation processes.
- Analyse debit note deductions and process various types of credit notes in line with authorisation procedures.
- Communicate with customers regarding invalid claims and follow up for repayment.
- Liaise with the sales team to inform them of claim rejections to notify customers.
- Contribute to the company's vision and business objectives, ensuring operational efficiency in your area of responsibility.
- Uphold standards of conduct and work in partnership with other teams to achieve business goals.
- Provide support to other team members and undertake ad hoc activities as requested by the Accounts Receivable Manager.
Skills, Experience, and Knowledge:
- Previous experience within the FMCG industry (essential)
- ACICM Level 3 Diploma or equivalent (Desirable).
- Over three years of experience in Credit Control within an FMCG environment.
- Proficiency in Microsoft Office applications: Word, Excel, Outlook.
- Team player with respect for colleagues and strong attention to detail.
- Excellent verbal and written communication skills with a professional issue resolution approach.
- Ability to meet objectives and adhere to deadlines.
- Proven ability to resolve complex issues through effective problem-solving.
Benefits:
- Company pension contribution
- Life assurance
- Income protection
- Private medical
- Annual bonus
- 20 days annual leave + bank holidays
To apply for this Credit Controller position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.