A great opportunity has arisen within one of our long established clients for a Customer Support Administrator to join their friendly Contracts Team on a full-time permanent basis.
You will be working 37.5 hours per week, 08.00-16.30, Monday-Thursday and Friday 08.00-15.30.
Reporting to the Project Manager, the successful candidate will be working closely with the contract sales team dealing with daily customer requirements, co-ordinating projects and be the link between the sales team, customers and other departments in the business.
You will be the base contact for the assigned Divisional Contracts Director responsible for looking after the day-to-day requirements of their accounts to include writing up quotations for all work, processing orders and planning installation and deliveries.
Other key responsibilities will include
- Liaising with Hauliers
- Co-ordinating the installation process, liaising with customers and installers for the work and liaising with the distribution team for the delivery.
- Ensuring that deliveries are thoroughly planned, taking into account vehicle size, site specifications and co-ordinating the delivery date.
The ideal candidate will have strong interpersonal and communication skills, particularly over the telephone, be able to proactively manage and organise workload in a methodical way. They must be flexible and adaptable with a can-do attitude.
You will have proven experience of working in an administrative role or similar environment, be proficient in Microsoft Office systems such as Outlook, Word, Excel and PowerPoint.
The company offers excellent benefits, free parking and staff discounts.