About The Role:
Support Auditors will be part of our Quality Assurance Team, who's function it is to ensure that providers of Care and Support are meeting the required standards in line with compliance, service regulations and policies & procedures, when delivering and recording support. The role will involve liaising and meeting with service providers daily, maintaining and developing the audit framework for completing support audits & planning support auditing in a timely manner. The role will work with other colleagues across the organisation, to meet all compliance requirements, including following escalation procedures where Care and Support, or documentation is outstanding or unsatisfactory. To obtain resident feedback to ascertain if any improvements are required, positive feedback or to identify any issues. Liaise with the relevant stakeholders within the business to provide reports on the level of support being provided by Managing Agents.
Key Responsibilities:
Documentation Auditing: Review and audit support worker documentation to ensure accuracy, completeness, and compliance with regulatory standards.
Support Verification: Ensure that the documented support aligns with the actual support provided to residents.
Site Visits: Conduct periodic visits to managing agents and support workers to assess service delivery and provide actionable feedback.
Advisory Role: Advise managing agents and support workers on best practices and strategies to enhance the quality of support services.
Compliance Monitoring: Monitor compliance with relevant social housing and support regulations. Reporting: Prepare detailed reports on audit findings, including areas for improvement and compliance status.
Training: Assist in training support workers and managing agents on proper documentation practices and compliance requirements.
Continuous Improvement: Identify opportunities for process improvements and contribute to the development of policies and procedures to enhance service quality.
Main Duties:
Audit care and support files with reference to company policy and procedures and statutory requirements. To complete initial, ongoing, or reactive audits on a range of service providers to ensure that support requirements are met.
Ensuring records are kept up to date, and all status updates are accurately captured on our internal systems. Produce detailed feedback to service providers when required while recording all audit outcomes on the required system.
Identify areas of non-compliance and provide support / guidance to the providers to overcome issues identified To work to deadlines and respond in a flexible manner to ensure that all reactive audits are completed within the required timeframe.
To raise any safeguarding concerns to the senior staff member so further investigations can be completed.
Experience: Experience within the Social Care Housing sector is desirable.
Benefits:
- Competitive salary and benefits package.
- Free use of a state-of-the-art gym.
- State-of-the-art offices with high security.
- Opportunities for professional development and growth.
Application Process:
To apply, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.