Do you have experience or exposure to ICT desktop support within a MS Windows 7&10 environment? Are you able to troubleshoot issues effectively with a collaborative team?
About the role
We are looking for a part-time ICT Site Support Engineer to join us two days a week at the Science Museum on a fixed-term contract for one year.
Working within the ICT team, you will lead the support for the Science Museum's premier events space to ensure our clients receive the best possible experience.
As ICT Site Support Engineer, you will troubleshoot and translate desk and network issues, build new user laptops using Autopilot on Intune, configure network devices and work through projects assigned by ICT. You will also support events by performing pre-checks and configuration, monitoring during events, and post-event reconfigurations so that the space is ready for the next client. When not actively supporting the event space you will provide general 1st and 2nd line ICT support for the Science Museum site.
The part-time nature of this role will either cover Monday and Tuesday or Thursday and Friday every week. This can be discussed in more detail at interview.
About you
As part-time ICT Site Support Engineer, you are customer-focused, organised and a good listener with an ability to problem-solve. With collaborative skills and the ability to work effectively with your team, you will be eager to help your stakeholders to resolve any technical issues. You have great interpersonal skills and can flex your style to work with a range of different people. You will also have experience or exposure to basic network switch and troubleshooting, active directory and desktop support.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave (full time equivalent) in addition to bank holidays, along with flexible policies which support you and your home life.
- Health & Dental Insurance. Extra peace of mind, from day one.
- All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.