**Neighbourhood Response Officer
- Location: Northwest (Cheshire East and Cheshire West)
- Job Type: Full-time
- Salary: £16.23 PAYE / £20.03 Umbrella
My client is looking for a customer-oriented Neighbourhood Response Officer to provide a high-quality service to a patch of properties in the Northwest. This role is ideal for someone who enjoys variety in their workday and has a passion for community engagement.
**Day-to-day of the role:
- Conduct customer visits on behalf of central teams for various purposes including gas visits, arrears visits, sign-ups, tenancy breaches, tenancy reviews, and mutual exchanges.
- Travel across various estates within the Northwest, with the possibility of covering additional patches such as Warrington, Bolton, and Manchester.
- Ensure a high level of customer service and support to residents.
- Utilise IT skills to accurately upload and maintain reports.
**Required Skills & Qualifications:
- Must be able to drive and have access to their own vehicle due to the travel requirements of the role.
- Strong IT skills to effectively manage and upload reports.
- Excellent customer service skills and the ability to handle a variety of customer interactions.
- Proactive and able to work independently across multiple locations.
- Candidates should be located no more than 45 minutes to 1 hour from the designated location.
Benefits:
- Competitive salary and the opportunity to be part of a dedicated team.
- Mileage reimbursement for travel.
- Engaging and varied work environment.
- Opportunity to make a positive impact in the community.
To apply for the Neighbourhood Response Officer position, please apply or contact Emma Munday . The interview process will preferably be face-to-face, but we are open to conducting interviews via Teams for candidates with scheduling constraints.