Time and Attendance Advisor; Preston; 6-month Contract; 14.23 ph. paye; 37 hrs per week Inside IR35
We have a requirement for a Time and Attendance advisor working with a defence client based in Preston
The Time and Attendance team provides a service to 30,000 UK based employees by processing
and maintaining accurate Time and Attendance records.
The role will operate in a busy customer facing environment, dealing with queries of varying
complexity from employees and stakeholders in the business.
The main objective of this role is to support with queries from employees within agreed service
levels and provide high levels of customer service through resolving transactional queries,
processing requests and maintaining accurate data and systems.
The role also contains an administrative duties and may undertake a range of regular scheduled
tasks and ensuring these are completed. For example: processing pay extracts for overtime,
conducting system checks and processing new starters.
As a Time and Attendance advisor, you will be responsible for navigating a number of business
systems to support with queries and business processes.
This role requires a customer focused approached to service delivery and operations and
encompasses performance improvement, process improvements
Core Duties
Navigating multiple systems and using process knowledge to respond to employees'
queries
Ensuring a high level of quality & customer service, in line with the Service Level
Agreement
Responsible for supporting Time & Attendance tasks such as extracting and checking
pay data, running reports, and data cleansing activities
Contribute to continuous improvement of existing procedures and processes to
improve efficiency and effectiveness of the daily operation
Assisting in the review, development and implementation of changes to working
procedures and documentation
Provide additional support to projects impacting Time & Attendance processes and
team when required
Knowledge
Time and Attendance process and system administration experience would be desirable
Understanding of governance principles
An appreciation of business policies and processes
Skills
Intermediate Excel Skills
Excellent customer service skills
Ability to learn and navigate business systems & applications
Qualifications
GCSEs or equivalent in Maths and English (Grades A-C) Excellent oral and written communication skills
Morson is acting as an employment business in relation to this vacancy
Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control