Location: Lynchwood (easy from the A1 on the western edge of Peterborough)
Monday to Friday with rotating shifts: 8:00-16:00, 9:00-17:00 or 12pm-20:00
9 Months contract
Benefits:
25+5 days holidaysCar parkHealthcarePensionLife insurance
Your role:
- Lead, mentor, and motivate a team of life insurance agents to achieve individual and team sales targets.
- Provide ongoing training, coaching, and development opportunities to enhance the skills and performance of team members.
- Set clear performance expectations, monitor progress, and provide regular feedback to team members to drive continuous improvement.
- Develop and implement sales strategies, tactics, and initiatives to maximise revenue growth.
- Collaborate with internal stakeholders, including marketing, underwriting, and customer service teams, to ensure seamless execution of sales processes and exceptional customer experience.
- Analysing sales data, trends, and performance metrics to identify opportunities for improvement and make data-driven decisions.
- Maintain a thorough understanding of company products, policies, and industry regulations to effectively communicate with clients and address their needs.
- To support change and implementation of company strategy and get involved in projects.
- Provide input to, and help implement, flexible and creative resourcing and contact strategies to deliver cost-effective growth and business results.
- Manage risk and team resources to meet all regulatory requirements and ensure all customers are treated fairly.
Skills / Experience / Knowledge:
- Financial Services experience working up to managerial level in sales
- Ideally, an FSA Overseer with relevant insurance product experience
- Knowledge of Contact Centre WFM, workflow and telephony technologies
- Able to use procedures and controls required to identify, mitigate and manage risks, complaints, breaches and to protect client assets and support business continuity plans
- Experience of using and setting standards for quality of customer service and working towards delivering it consistently
- Effective, engaging and professional communication skills. Utilise strong negotiation skills to facilitate change in line with service needs.
- Persuasive, proactive, flexible and able to apply creative solutions and effective planning to implement continual change and improvement in support of corporate objectives.
- Able to understand, analyse and improve customer journeys to enhance sales experience
- Ability to manage own and team time productively
- Ability to prioritise workload effectively
- Problem-Solving and Decision-Making
- Ability to work under pressure and make decisions
- Ability to anticipate and resolve problems
- Ability to provide clear management and direction to team members and communicate the business requirements to them
- Dynamic, enthusiastic, involving, trusting, using a consultative style to inspire, engage and empower to deliver excellent team results
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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