- Customer Service / Administrator
- Permanent, full time & Part time
- £25k p/a + Benefits
- Beaconsfield
Our prestigious client is looking for a highly presentable and articulate candidate to join their expanding team. This is primarily back office Customer Services / Administration with a small amount of Reception cover if needed.
Due to the nature of the work and the opening hours of the practice, we are able to offer a range of full or part-time work patterns, including Monday – Friday daytimes, evenings and alternate Saturdays.
The Patient Services Team deals with a wide range of telephone enquiries from customers, processes bookings and manages related administration.
Duties / Responsibilities to include:
- Answering calls from customers in a professional and caring manner
- Dealing with customer questions/queries and booking GP or nurse appointments
- Ensuring patients complete new patient registration and GDPR forms
- Adding information to patient records, paying very careful attention to detail
- Passing prescription requests through to clinicians
- General administration including scanning; faxing; typing; filing; opening and distributing post; franking post; shredding; and ad hoc admin tasks
Skills / Experience:
- Educated to GCSE level (or equivalent), including English and Maths
- At least 2 years' customer service and administration experience - ESSENTIAL (we will not be able to consider applications without this level of experience)
- Computer literate; including Microsoft Word; Excel and Outlook
- Strong verbal and written communication skills
- Excellent organisational skills and attention to detail