The Company:
A dynamic, supportive and ambitious organisation, enjoying a period of sustained growth. As part of their scale-up plans have a number of Projects, at various stages of evolution, each centred on improving their Customer's journey by improving and refining operational activities.
They offer all their employee's flexible working, with the expectation that you'll attend the office once per week for a full company 'get together'.
About the role
The Operations Project Manager is responsible for the management of new and ongoing projects that impact the Operations teams, directly or indirectly. To lead on all Operations owned projects and represent the department in all other projects. Reporting back to the Operations Management Team and co-ordinating with the Training Team to ensure implementation is smooth and streamlined.
Main responsibilities and duties:
- Lead on all projects that sit within Operations remit
- Represent Operations in all other business projects
- Work with the Management Team and Subject Matter Experts to identify, formulate and deliver the agreed projects in Operations
- Responsible for conducting post project delivery benefit evaluations
- Ensure all operations projects meet internal governance and external regulatory requirements
- Capture all project tasks and develop a robust project delivery plan to track progress - ensuring resource availability and appropriate task allocation
- Chair regular progress review meetings in order to review progress against plan, address specific project issues & risks and manage tasks & milestones
- Produce and circulate operations project status reports - to include an update on progress against plan, forward view, risk register update and project expenditure
- Co-ordinate training & briefings in regards to all projects
- Own testing procedures and arrange resource where required
- Manage implementation process of all projects impacting the Operations teams
Qualifications, skills & experience:
- Previous experience in a project management role
- Be able to effectively communicate with all levels of stakeholders within the business
- High resilience and adaptability to deal constructively with conflicting priorities and setback
- Proven experience of change implementations and project delivery
- Proven record of being detail-oriented and capable of delivering to a high level of accuracy
- Thorough understanding of project management techniques and methods
- Time management and organisational skills - adept at formulating and managing plans for achieving goals, outputs and desired objectives
- Excellent interpersonal, verbal and written communication skills
- Excellent organisational skills