JOB PURPOSE / OBJECTIVES
To proactively manage a dedicated area of approximately 700 Council properties, including general needs, Independent Retirement Living (IRL), temporary accommodation and leasehold properties.
The postholder has responsibility for addressing tenancy and estate issues in their allocated management area. Referrals to the Anti-Social Behaviour Officer and the Tenant Support Officer will be required to ensure issues are effectively managed. Close liaison will also be required with the Area Housing Maintenance Surveyor and caretaking team to manage estate issues.
There will be a strong focus on the management of rent arrears and performance targets associated with this. The management of arrears will be addressed proactively to ensure legal action is considered as a last resort.
Experience & Knowledge
Experience of working in a housing environment
Experience of estate management
Experience of income collection
Knowledge of the law relating to introductory, secure and flexible tenancies
Understanding of key issues affecting the management of tenancies
Experience of addressing issues relating to transfer of tenancy and succession
Experience of investigating and managing tenancy breaches
Experience of engaging residents in service delivery
Experience of visiting tenants in their own home and lone working
Experience of dealing with difficult situations and customers
Understanding of safeguarding principles for both adults and children
Experience of using housing management systems.
RQ1351545