My client based in Milton Keynes is seeking an immediately available Credit Controller to join their team on a temporary basis for an initial period of six months. You will be part of a small team working to ensure that contact with customers is within agreed SLA's, whilst taking an active role in reducing the debtor days through outbound calls and emails. The successful candidate must have strong excel and data extrapolation skills with a proven background in customer experience and conflict resolution.
Responsibilities
- Working proactively in managing the ledgers via excel and collecting debts by phone and email
- Following up on promised payments as needed
- Putting accounts on hold as and when required
- Taking payments by phone
- Updating direct debit details
- Investigating and taking ownership with customer queries that are preventing payment
- Customer account reconciliations
- Providing the wider business with debtor updates
- Working efficiently with the team to provide a seamless service to internal and external customers through a variety of communication channels
Your profile:
- Must be immediately available
- Strong excel and data extrapolation skills
- Has the ability to work with a higher workload at peak times of the month
- Clear and strong communicator in both written and verbal form, who is confident in speaking to different people internally and within the customer's business
- Keen problem solver with a desire to take ownership to resolve queries
- Proven empathy skills
- Flexible in being open to helping other members of the team or wider finance team