MAIN PURPOSE OF THE JOB:
To work as part of the Leasehold Finance Team responsible for; the calculation of service charges; major works; reserve fund; shared ownership rent and ground rent; the production of the estimated, interim and actual invoices; and, the billing of service charge and rent payers, including service of Section 20B notices.
To prepare and issue appropriate Section 20 notices for all schemes and services, including Qualifying Long Term Agreements.
To ensure the provision of a high quality customer services to the Council's residents.
To effectively maintain the service charge and major works database/module making accurate changes to customer accounts.
To carry out a range of financial administrative functions to ensure the successful delivery of Leasehold and Right to Buy Services (LRTBS).
MAIN AREAS OF RESPONSIBILITY:
- In collaboration with Leasehold Finance Colleagues calculate annual and major works service charges to produce estimated, interim and actual invoices which are accurate, reasonable, and in accordance with legislation and local procedures and policies.
- To collate all financial records pertaining to communal and structural expenditure in relation to property service charges and major works, and be responsible for the high level of accuracy and maintenance of financial information provided for the calculation of service charges and major works.
- To carry out necessary accountancy functions for the production of service charges, major works, reserve fund, ground rent and shared ownership rent.
- To calculate and issue Section 20B notice to protect the financial position of the landlord.
- To maintain and update electronic and manual records, including supporting documentation, in relation of annual and major works properties.
- To provide clear and timely reports for investigations, as and when required, to leaseholders and/or representatives.
Qualifications, Knowledge & Experience Requirements:
A broad level of knowledge of the processes and legislation governing service charge and major works
Extensive knowledge and experience of financial aspects of leasehold management
Experience of preparation of annual property accounts, major works and service charge calculation
Experience of working in a financial environment carrying out a range of financial administrative functions
An understanding of S20 consultation processes
Knowledge of accountancy principles and internal controls relating to income and expenditure accounts
Experience of successfully dealing with queries and complaints from customers
Skills and Abilities:
Good analytical skills to be able to review, interpret and present financial and statistical data
A high level of attention to detail to ensure the maintenance of accurate records and accounts
Ability to perform accurate arithmetical calculations in accordance with financial regulations
Good oral and written communication skills, with an ability to communicate effectively with a wide range of people of different levels of seniority
Excellent IT skills, proficient in Microsoft packages, especially Excel and Access
Ability to prioritise work tasks to meet conflicting deadlines on own initiative
Ability to follow procedures, instructions and legal requirements
Budget Monitoring Skills