Our client, a leading supplier of dental equipment, who prides themselves on their professional customer service, is currently looking to recruit an Operations Assistant to join the Operations Team at the Head Office in Horsham. This is a fantastic opportunity where you will be offered full and ongoing training.
With a respectable name within the industry, this business is growing year upon year, and therefore, has an opening for a hard-working, dedicated individual who enjoys working within a fast-paced environment.
Job Title: Operations Assistant
Location: Horsham (owns transport is essential, due to rural location)
Salary: £25,000 to £28,000 (DOE)
Benefits: 20 days holiday plus BH's (increasing with service), pension, seasonal parties, charity events, onsite parking, eye care scheme, Employee assistance program, and more...
Hours: 08:30 to 17:30, Monday to Friday
Interested? Here's more ...
Key objectives for the role:
- To provide an excellent level of service to all new and existing customers and clients
- To organise and monitor Engineering activity inclusive of reactive, PPM and installations
- To assist with Engineer diaries and ensure they know where they need to be each day
- Purchase small parts with manufacturers
- To monitor shared inboxes for parts sales/customer service - Updating customer as and when required
- To assist with annual stock take alongside warehouse team
Your daily responsibilities will include:
- To maintain a positive relationship with clients
- Keep clients well informed for each engineering visit, ensuring the correct Engineers are dispatched
- Ensure payments are made by each client in the correct timescale
- Manage the company CRM system keeping relevant information up to date, especially for new customers. Completion of relevant paperwork and administration tasks as required
- Liaise directly with the Warehouse team to ensure parts and kits are readily available and dispatched to sites for planned Engineer's visits
- Answer telephone and email enquiries in a prompt and efficient manner
- Invoicing and accounts enquiries
- Handle any complaints where possible and escalate through the appropriate channels when necessary.
- Process payments for Engineering where needed including upfront payment for those yet to complete a credit agreement in full
Who will suit this role?
- You must possess excellent communication skills for effective interaction with diverse groups of people
- Have a broad knowledge of administration processes
- You must possess a friendly personality to be easily approachable by all persons by being polite and thoughtful
- You should have a good, current knowledge of IT; ability to find your way around the computer system and other related gadgets with the minimum amount of guidance
- Previous experience of working in a related field, or dealing with people whether face-to-face, over the telephone or by email
- Possession of good math skills to be able to perform simple calculations on the spot (either with or without a calculator)
- Ability to work effectively as part of a team
- Ability to maintain positive disposition and be effective at work even when under pressure
- Ability to be patient with customers no matter how difficult they might be
- Ability to work to and deliver on given deadlines
- Ability to multitask and still work effectively
- Be punctual and have ability to manage own time effectively
For your information
- Interested? Please send your CV in as a Word format only
- *Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
- **Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.