£26K/yr to £28K/yr
Leicester, England
Permanent, Variable

IT Technician

Posted by Employal.

IT Technician
Leicester
£28,000

My client is a telecommunications business who is now looking to recruit an experienced IT professional to join them on a full-time permanent basis.

The role

As an IT Technician, you will play a critical role in supporting the wider business with all day-to-day queries. This could be IT administration, setting up new users, hardware issues including first line support issues.
Working with a ticket system you will support a team of 140.

Key Responsibilities

  • Acting as first point of contact for any IT issues
  • Quick response to technical queries
  • Respond to tickets and emails in a prompt manner
  • Provide remote support and guidance to users
  • Document support activities effectively
  • Aid the implementation of IT projects and upgrades
  • Install, complete and maintain computer systems

The Candidate

  • Experience in a similar IT role
  • Strong understanding and knowledge of Windows operating systems and Microsoft Office applications
  • Understanding of networking principles and troubleshooting techniques
  • Able to work independently
  • Exceptional communication and customer service
  • Strong problem-solving skills and attention to detail