Job Title: Housing Assistant Officer
Location: Harrow Council Hub
Employer: Pertemps Recruitment Partnership for Harrow Council
Contract Type: Temporary ongoing
Hours of Work: 36 hours
Benefits:
Competitive pay rate of £15.39 per hour
Excellent training and support for career development.
21 days of holiday (excluding Bank Holidays).
Housing Assistant Officer at Harrow Council
Are you a motivated individual seeking an exciting opportunity within Harrow Council? Join our expanding team as a Housing Assistant Officer. Please note that the candidate needs to hold a driving license and have business insurance.
Key Responsibilities:
1. Comply with role-related responsibilities outlined in the council's health and safety policy.
2. Handle enquiries professionally (in person, writing, or by telephone) within corporate timescales.
3. Maintain the highest standards of customer care.
4. Support tenancy and leasehold issues, collaborating with partners and service providers.
5. Assist in database management and rent collection system maintenance.
6. Promote diversity in service delivery.
7. Provide telephone duty rota coverage.
8. Issue fobs to customers as needed.
9. Work with tenants/resident associations to address concerns promptly.
10. Effectively handle initial enquiries from customers approaching the Housing Department.
11. Undertake low-level actions to prevent arrears and manage housing.
12. Conduct Tenancy Audits, Vulnerable Visits, and Settling-in visits.
13. Support housing officers with Gas Access and EICR compliances.
14. Fulfill reasonable management requests.
15. Assist with Right to Buy queries and applications.
16. Aid with bulk tasks.
Experience and Skills:
1. Understanding: Familiarity with service delivery, government policies, legislative frameworks, and key issues related to housing tenancy management, including equality considerations.
2. Legal Knowledge: Working understanding of housing and public sector legislation.
3. Maintenance Awareness: Knowledge of basic repairs and maintenance for homes and estates.
4. Welfare Benefits: Basic understanding of welfare benefits.
5. Diversity Awareness: Awareness of minority group needs and potential barriers.
6. Customer Focus: Experience in a fast-paced, customer-focused environment.
7. Problem-Solving: Proficiency in problem-solving techniques.
8. Education: Minimum of 5 GCSEs at grade C or above (including English and maths) or equivalent educational proficiency.
9. Software Proficiency: Able to use software tools (Word, PowerPoint, Excel, internet, and email) proficiently.
10. Communication Skills: Strong written and verbal communication skills, including letter writing.
11. Interpersonal Skills: Effective communication with diverse groups of people.
12. Commitment: Dedicated to providing high-quality housing management services for all community groups.
13. Task Management: Ability to prioritize complex tasks and meet deadlines.
14. Community Understanding: Clear understanding of Harrow's diverse communities and their impact on housing needs.
15. Professional Presentation: High personal standards of presentation.
About us
" For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
" Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
" " The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting fpn