Our client is hiring for an office based Telecoms Support Administrator based in Uxbridge.
Salary of between £28k - £30k
Qualification:
- Minimum 2 years' experience in a similar role, experience of the telecoms industry is desirable but not mandatory as full training will be provided.
Main Duties & Responsibilities:
- Processing of customer orders.
- Updating partners/customers with order statuses
- Addressing any issues with processed orders
- Credit checking customers
- Setting up and chasing of direct debits with customers and partners and following up with any cancellations
- Setting up trials and managing the full process
- Procuring hardware from company suppliers
- Supporting the sales team with Business Operations matters
- Operating Customer Service and Accounts desk to respond to customer queries on accounts, orders, and existing customers.
- Assisting with the on-boarding of new partners.
- Number allocations & number management
- Assistance with regular audit exercises
- Porting & exporting of customer numbers to and from our platform
Required Skills:
- Excellent spoken and written communication skills
- Attention to detail
- To be a quick learner, able to adapt to changing environments
- Be able to grasp new concepts quickly
- Team player
- Good working ethics
- Intermediate level Excel