At SNG, our mission is to ensure that everyone lives in a great home. We are committed to providing effective and positive experiences for our customers as they move in and out of our homes. By working collaboratively with colleagues and stakeholders, we aim to minimise empty home periods and rent loss while delivering exceptional service to our communities.
We're pleased to have a Fixed Term opportunity for a Lettings Officer to join our successful team in Bristol, until August 2025
As Lettings Officer, you'll be working with both incoming and outgoing customers, playing a crucial role in providing seamless transitions for our customers as they move into and out of our homes across multiple localities. Working closely with our teams, you will ensure that our homes are let appropriately, while maintaining high data quality and compliance standards.
A large part of your role will be to carry out in depth interviews with applicants to assess their eligibility for housing - therefore having a diplomatic and confidential approach is a key requirement of this position.
Other responsibilities include:
- Finding prospective customers from those who have applied
- Providing advice and guidance to customers during the process and assessing eligibility for an offer of accommodation
- Viewing properties with potential customers, or providing video viewings
- Pulling together relevant documentation to be signed via Docusign, and arranging handover of keys
- Ensuring Property Services are notified of any potential recharges, or major works, on upcoming empty homes
This role will be based in our Bristol office but will cover a wide geography across the South West. It will embrace SNG's principle of hybrid working, with a blend of home and office working with plenty of opportunity for flexibility.
Please note: Interviews will be held on 15 May 2024
What we're after
Reporting to the Lettings Manager, you will need to be an excellent collaborator and communicator, and ideally be able to demonstrate an understanding and knowledge of Lettings and Housing processes more widely. You'll also be need to be able to provide great customer service ensuring the customer experience is always at the forefront.
Your Benefits:
- £450 yearly flexible benefit allowance.
- Flexible working arrangements.
- 25 Days Holiday + Bank Holidays (increasing annually up to 30 days).
- Option to buy or sell holiday days.
- Generous matched pension scheme (up to 12%).
- Immediate life cover upon joining.
- Recognition scheme offering retail vouchers.
- Wellbeing discounts including gym memberships.
- Diverse range of additional benefits.
If you are passionate about making a positive impact on customers' lives and thrive in a collaborative environment, we would love to hear from you. Apply today to be considered!