Job Title:
2nd/3rd Line Service Desk Engineer (Contract)
Location:
Greater Manchester, UK
Contract Duration:
3-month initial contract, with the potential of being extended
Start Date:
Immediate
Rate:
Up to £300 depending upon experience
We have partnered with an impressive education company based in North England, Greater Manchester.
Role Overview
Provide 2nd/3rd-line support services as part of a team of experienced engineers to assist with the company's progression. Investigate a range of technical issues across all areas of the business, providing fixes, escalating where necessary, and assisting the wider IT teams with their investigations.
Essential skills would be:
- Virtualization skills
- Knowledge of user account management and permissions (Active Directory/Microsoft 365/Azure)
- Understanding of network technologies
- Experience in troubleshooting
- Experience with VOIP/Telephony solutions
- Proven experience operating in an ITIL framework
- A minimum of 3 years' experience in a similar technical role - within a technical support desk or MSP
Nice to have:
- Previous experience within an educational environment.
Certifications
:
- Relevant IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous.
To apply for this role or to find out more information, please email Max Dorney with a copy of your latest CV, availability and day rate expectations - .