Customer Service Coordinator- Great Yarmouth - Immediate Start
Hales Group are seeking a Customer Service Coordinator with excellent administration skills to provide a comprehensive 'one stop' service for customers reporting general property related issues, then scheduling resources to ensure that customers are provided with a timely response.
This is a high paced customer services role, excellent telephone manner and IT skills are essential, good communication skills and customer service experience.
Duties will include:
Providing the first point of contact for tenant, housing officer and stake holder enquiries and providing appropriate advice and information on Housing Repairs and Maintenance.
The role will involve completing a variety of tasks such as answering high volumes of calls, completing emails, logging jobs and ensuring all customer data is accurate.
The role will involve providing a high level of service to our customers ensuring you provide a great first impression.
To be considered for this role you must;
- Have an excellent level of customer service
- Be an efficient and confident communicator
- Excellent IT skills and telephone manner
- Ideally have experience within call based customer service
HOURS:
37 hours per week - Monday to Friday 9am until 5pm
DURATION:
Temporary until October 2024
LOCATION:
Great Yarmouth
PAY RATE:
£11.44 per hour in the first 12 weeks
Why work through Hales Group?
All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.
Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.