£10K/yr to £120K/yr
City of London, England
Permanent, Variable

Client Services Director - Iconic London Estate

Posted by Savills.

Role Overview

A dynamic and experienced business leader who will work closely with the client and Savills teams. An influencer who is able to give strategic direction and clearly communicate the vision for the estate, including the values, culture and behaviours. An effective team manager with results-driven leadership.

The role will be to oversee the overall successful service delivery of the mandate, pulling together all aspects of management facets delivering world class customer experience. The successful candidate will lead our central and on-site teams, and be responsible for client management through strategic direction, management leadership and accountability. Must have clear vision for place and our role in carrying out the principles and client vision.

Delivery of the vision and key objectives in the business plan, having strategic focus and motivating the team to deliver the best experience in one of London's most iconic developments.

Key Responsibilities

  • Create and drive a strong multi-functional leadership team providing depth and resilience to the operation of the property.
  • Develop a business plan to be cascaded to all team members aligned to the values and aspirations of the client.
  • Direct and support the Senior Management Team
  • Ensure all team members receive exemplary levels of support, development and performance feedback.
  • Monitor metrics providing an objective view of our performance, identify shortcomings and address forthwith.

Find out more about Savills offer

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.

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