Customer Service Coordinator
Opportunity
A unique opportunity has arisen to join a dynamic, family, entrepreneurial group of companies, growing organically and through acquisitions.
The group has an extraordinary track record of having never made a redundancy in over 35 years, alongside 34 years of community, charity, philanthropy works.
If you want to be recognised and treasured as an individual based on your contribution and results, this could be your new working family home.
Job Profile
The requirement for a Customer Service Coordinator has arisen through continued growth, expansion and demand in both customer base and orders. The successful Customer Service Coordinator will have previous experience in a similar role in B2B customer account management.
The role will suit someone who enjoys a fast-paced environment and someone who is able to manage multiple tasks at once, with a strong attention to detail and a drive to achieve and exceed sales targets set, as well as an ability to react positively to tight deadlines and work well under pressure.
This role is office based.
Primary responsibilities
- Taking inbound enquiries over the phone, or via email through our dedicated websites.
- Work to achieve team-based targets.
- Provide timely and accurate data entry of quotations and orders into relevant systems and ensure data is accurate and up to date at all times.
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments.
- Identify tasks critical to keeping customer satisfaction levels in check.
- Manage orders from initial quote stage, artwork, manufacture and delivering of the product.
Skill/Experience
- Proven experience in a similar role within Customer Service/Sales.
- Proficient in the use of the Microsoft Office Package and Excel.
- Strong communications skills both written and verbal.
- Experience of planning and delivering proactive customer engagement.
- Possess flexibility and ability to effectively perform multiple functions at a time.
- Ability to react positively to tight deadlines and work well under pressure.
- Maintain and develop positive business relationships with both internal and external customers.