Operations Administrator (Hybrid)
Finnieston
£25,000 - £26,000
Monday to Friday, 35 hours between 8am and 6pm
The Company
A dynamic financial services company based in Finnieston, Glasgow. As the company embarks on an exciting period of expansion, there is now a fantastic opportunity for an experienced Operations Administrator to join the team.
The company offers:
- A great working environment
- Competitive salary
- Annual performance-related bonus scheme
- 25 days annual leave
- Pension Plan
- Life Assurance
The Role
The Operations Administrator will be an essential member of a small, dedicated team, providing top-notch service to clients and customers. This role will support the Operations Manager with a variety of tasks, including:
- Handling telephone calls and addressing customer and client queries
- Managing customer communications via email and letter
- Processing loan applications and managing customer and client payments
- Overseeing various banking processes, including BACS, DD postings, cancellations, and reconciliations
- Liaising with third parties, such as Credit Reference and Fraud Prevention Agencies
- Assisting the Operations Manager in producing meaningful Management Information for key internal and external stakeholders
- Providing administrative support to the Operations Manager as required
The ideal candidate will have:
- A minimum of two years experience in an Operations or Senior Customer Service Administrator role, ideally within a Financial Services or Contact Centre environment
- Strong administration skills
- Excellent written and verbal communication abilities
- A proven track record of service excellence
- Keen attention to detail
- Good PC skills
- Flexibility and adaptability in their approach to work
This is an exciting opportunity for someone looking to advance their career within a growing company. Please email your CV to to learn more.
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