Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To ensure excellent customer service whilst continuing to grow our client is looking for a great Customer Service Advisor.
What's in it for you / Benefits:
- £24,800 per annum starting salary + £1,000-£2,000 potential yearly commission
- 9am – 6pm Monday – Friday hours, no evenings or weekends.
- 20 days annual leave, plus bank holidays
- Company pension scheme
- Free onsite parking
- Commission / bonus scheme
- Corporate discount on company stock for staff, friends & family
Role Overview:
As an experienced Customer Services Advisor, you'll be the friendly voice our customers rely on for all their service inquiries and the go-to person for arranging hot tub deliveries. You will also be making out-bound calls to current customers to keep in contact to sell them hot tub services and products. Your ability to diagnose and resolve issues over the phone will help our customers enjoy their hot tubs without unnecessary delays. When a problem can't be fixed remotely, you'll coordinate engineer visits to ensure a smooth and timely resolution.
Key Responsibilities:
- First point of contact for existing customers, providing effective solutions to their reported problems.
- Organise engineer visits when issues can't be resolved over the phone.
- Deliver excellent customer service, including product knowledge, practical advice, empathy and patience
- Advise customers on confirmed delivery times
- Manage workload efficiently in a busy environment.
- Conduct outbound calls to gain online reviews and promote servicing of hot tubs.
- Perform any other duties as directed by the company, applicable to your skills and experience.
- Gain commission on each services booked in and products sold.
Skills and Experience:
- Previous experience in telesales is required
- Excellent computer skills to enter data and maintain company CRM
- Confident phone manner
- Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.
- Ability to work on your own initiative while being an effective team player.
- Capacity to work under pressure and meet demanding deadlines.
- Meticulous attention to detail.
How to Apply
Please click apply or send your CV to . Or if you would like a confidential chat call Maisie or Michael on . Due to anticipated response only shortlisted candidates will be contacted. Good luck.
Proactive Staff is an equal opportunities Recruitment Business advertising on behalf of our client.
Skills:
Skills and Experience:
- Previous experience in telesales is required
- Excellent computer skills to enter data and maintain company CRM
- Confident phone manner
- Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.
- Ability to work on your own initiative while being an effective team player.
- Capacity to work under pressure and meet demanding deadlines.
- Meticulous attention to detail.
Qualifications:
Telesales experience
Customer service experience
Keywords:
Telesales
Sales
Customer service