The Role:
Claims Executive
A key liaison between the client and the insurer, they will ensure that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained.
Key Responsibilities:
- Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring that personal and team objectives are achieved. As he job holder develops in experience, they will gradually develop responsibility for managing their own workload independently
- Manages assigned projects and contribute to other projects as the need arises
- Provides relevant management information to senior management
- Develops positive relationships with markets
- Negotiate with markets to achieve the best outcome for the client
- Maintains any ongoing delegated authority contracts appropriately and efficiently
- Create comprehensive claims documents.
- Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
- Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client's risk requirements, business objectives and compliance requirements.
- Keeps clients and insurers advised of developments relating to notifications and claims, liaising with third parties as vital.
- Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties advised throughout the process.
- Ensure up to date records are maintained at all times on the Group systems
- Interprets instructions and issues arising, and then implement actions according to policies and procedures
- Keep informed of all legal and regulatory developments relevant to the division/department
Skills & Attributes:
- It would be an advantage if the jobholder has previous Claims based experience (ideally with an international broker), but this is not crucial.
- Good understanding general principles of insurance.
- Good understanding of London market operations (Lloyds and company markets)
- Understanding of company objectives and how own role contributes to these.
- Good knowledge relating to claims-handling process.
- Understanding of broking and underwriting process.
- Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness
- Awareness of the regulatory environment and requirements.
- Good level of communication and interpersonal skills including, written, verbal and face to face
- Highly organised, with good planning skills.
- Able to work to flexibly to achieve tight deadlines/targets
- Able to build balanced relationships
- Able to be proactive and work on own initiative
- Resilient and calm under pressure.
- Good decision-making skills/analytical.
- Able to react to change positively and productively.
Qualifications
- Educated to A level standard - Grade A-C (or equivalent)
- Progression towards gaining professional qualifications is desired but not essential