We're looking for a temporary worker to join our client who is based on outskirts of Milton Keynes (due to location a car driver is essential).
This is an on-going temporary role and is paying £12.25 per hour.
You'll be working as a Customer Support Co-ordinator.
Working within a team you'll be supporting the customer services department.
You'll be responsible for allocating resources from contractors to undertake remedial work in customers' homes.
Main duties:
Allocating work to the customer support operation team / contractors to fix issues that have arisen in new homes
Monitor, receive and log results of all telephone calls and emails
Prepare weekly reports for each site detailing outstanding defects
Liaise with NHBC regarding claims
Oversee the work of contractors and report poor outcome to Customer Service Head Office
Maintain reasonable timescales for any remedial work and ensure customers are kept updated and informed throughout
To be considered:
Ability to work independently, prioritise work and take initiative
Strong customer services experience (with complaint handling)
Be able to work under pressure / in a fast-moving environment
Confident computer skills as you will be using a variety of different systems
Working Monday to Friday (8:30am until 5pm) Excellent benefits offered.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).
Please note due to volume of applications you will only be contacted if we are progressing your application.