Job Description
Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you!
Inbound Telephone based role, Full Time Monday to Friday 9-5:30, £22,000
We are looking for a Property Coordinator for our newly recreated Corporate Property team in Annesley, Nottingham.
Responsibilities
- To be the sole point of contact for our clients and maintain and build upon the relationship.
- Ensure any efficiencies are recommended immediately to improve and exceed tenant and landlord requirements.
- Proactive management on their properties in line with industry standards.
- Liaise with Clients, Tenants, Contractors and Colleagues in order to deal with any matters that may arise to ensure the wellbeing of the tenants and landlords properties.
- Arranging contractors to carry out repairs and maintenance as required.
Key Skills
- Ensuring that our clients and tenants are being updated on all tasks and processes.
- Ensuring that our HNW landlords received a dedicated and personal 121 service regarding their multi property portfolio.
- Adapt and react to the challenges that arise quickly and efficiently to ensure a smooth and seamless experience for our landlords.
- Ability to multi task as you will be managing the entire relationship with tenants and landlords
- Able to generate and grow new business from existing and new clients.
- Excellent organisation, prioritisation and time management skills with a strong attention to detail.
Experience Required
- Strong communication especially on the phone, influencing and relationship skills, with a customer centric approach (comfortable working with colleagues at all levels within the organisation)
- First class customer service skills.
- Ability to work proactively and using your own initiative in a fast paced environment where priorities can change regularly.
Benefits
- Dress down Friday and Free Parking.
- Career progression within the property management team and wider Group.
- Perks at Work – Discounts on products and services inc electrical & Travel
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
- Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
- Cycle to work scheme
Countrywide
are part of the
Connells Group
, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services.
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