We are looking for an Accounts Receivable expert. A key role in managing customer accounts, identifying and resolving payment issues, and collaborating with various internal teams to ensure a seamless collections process. Ideally you have experience with payment portals and collections software.
Please note that this role is on a hybrid model- coming 3 days to the office
About The Role
As part of the global Accounts Receivable team, your primary responsibilities will include:
- Cash Collections: Actively manage assigned accounts receivable balances to ensure timely collection of outstanding payments, while minimizing bad debt exposure.
- Issue Resolution: Identify and resolve payment issues that cause delays, such as short payments, tax-related discrepancies, and unmet customer payment requirements.
- Customer Communication: Regularly communicate with customers via email and phone to address open invoices, follow up on overdue payments, and ensure alignment with payment terms.
- Internal Collaboration: Work closely with internal teams, including Account Managers, the Billing Team, and other stakeholders, to resolve billing issues and ensure smooth customer interactions.
- Payment Reconciliation: Reconcile customer payments against open balances, resolve any discrepancies, and process refunds as needed.
- System Updates & Reporting: Maintain accurate records in all relevant systems, ensuring that data is up-to-date for management to review and assist with cash flow forecasting.
- Process Improvement: Continuously identify opportunities to improve collections processes, enhance efficiency, and support automation initiatives.
- Tax & Compliance: Collaborate with customers and tax authorities to address any payment-related tax issues and ensure compliance with local and international regulations.
- Accounting Support: Assist with month-end and quarter-end accounting close processes to ensure accurate financial reporting.
- General Support: Provide assistance to the finance team with other ad-hoc responsibilities as needed
Your Experience & Skills
- 2+ years of collections/account receivables experience
- Highly motivated and able to manage own workload independently and efficiently
- Proficient with Excel
- Capable of managing a variety of tasks and effectively assessing the priority and urgency of each.
- Ability to work within a global team
- Excellent spoken and written communication skills