Rocasa Consulting are looking for an experienced Respinsive Repairs Service Manager to join a team within a large housing association.
Hours:
39 hours per week - Monday - Friday
Participation in an on-call rota for evenings or weekends.
Salary:
£42,275 per annum
Responsabilties:
- Lead and manage a team to deliver high-quality repairs works in customers' homes.
- Ensure operational productivity and work quality through regular quality audits and monitoring of progress.
- Manage financial controls and resource allocation effectively.
- Oversee subcontractors' performance and compliance with contractual agreements.
- Monitor vehicle stock levels and control materials in line with standards and guidelines.
- Ensure compliance with Health and Safety regulations and other statutory requirements.
- Handle customer complaints, workflow tasks, and system updates promptly.
- Support safeguarding procedures and appropriately address safeguarding concerns.
- Achieve high customer satisfaction and meet operational KPIs.
- Deliver work on time and within budget, ensuring value for money.
- Manage contracts effectively to meet customer expectations and budget requirements.
- Ensure compliance with regulatory requirements, policies, and procedures.
- Maintain a proactive approach to Health and Safety and risk management.
About you:
- Relevant Technical qualification - trade NVQ level 3 or equivalent or relevant experience.
- Driving Licence
- Experience of stock condition software/handheld devices.
- Experience of working as part of a management team delivering front line services.
- Extensive knowledge of building maintenance technical operations.
If you are interested in hearing a more about the role or would like to be considered, please don't hestiate to reply!
We look forward to hearing from you!