The Opportunity
Salary: £52,049 to £55,615 per annum
Working Pattern: Full time, 37 hours per week
Base Location: County Hall, Chichester, hybrid working from home available
Contract type: Fixed term or Secondment until 01 April 2026
Interview date: w/c 01 July 2024
Working as part of a team, as the Business Improvement Lead, you will provide technical expertise and leadership on the implementation of innovation and new ways of working, including identifying opportunities for efficiency, reducing costs and improving service delivery.
You will be working closely with a range of internal and external stakeholders to design and deliver high quality business improvement and change outcomes within target timescales. This will involve working both independently and collaboratively to undertake a range of shaping, planning, reporting and analytical activity to discover relevant information about current service(s), provide input to new design models, assess options and draft proposals, track progress, and identify and mitigate risks, issues and dependencies in support of programme and continuous improvement delivery.
You will provide detailed advice and guidance, including responding to queries and problems, and influencing and persuading individuals through the development of effective relationships in a challenging and complex environment.
What are we looking for?
As the successful Business Improvement Lead, you will:
- You will have previous experience of successfully deliver assigned programme / project documentation as defined and agreed with the Programme and/or Senior Responsible Officer, to a deadline and to the highest quality.
- Experienced in drafting business cases, defining user requirements, and developing and sharing documentation.
- Have experience of managing the production of the business process and the planned deliverables.
- Able to motivate and raise the skill & capabilities of team members to successfully deliver the assigned work as part of the programme / project team.
- Able to identify opportunities to reduce all nonessential costs within the programme / project, continually seek and to improve efficiency whilst adding value into the service.
- Maintain insight and knowledge of other Councils, government associations and market trends.
- Have experience of continually build positive relationships with key stakeholders in other departments / agencies.
- Experience of managing, identifying and mitigating all associated risks & issues that will impact the successful delivery of the programme / project.
- Have experience of analysing documents to ensure the full requirements are establish business benefits and establish gap analysis.
- Have previous experience of managing colleagues when required through programme / project activity.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Working for us
- an excellent local government pension scheme
- generous holiday entitlement of 30 days (plus opportunity to buy additional leave)
- a range of flexible working options, depending on your job role
- maternity, paternity, dependency and adoption leave
- volunteering opportunities
- training and development opportunities, including coaching and mentoring
- a range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount)
- health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans
For a full list this can be found at our Rewards and Benefits page.
Further information
The reference number for this role is CRS00838.
For an informal conversation or for further information regarding the role, please contact Samantha May (Programme Manager) at . For issues or queries regarding your application please contact .
Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.
To apply, please follow the links below to upload your CV and Cover Letter. In your cover letter please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check.