Do you have customer service experience within an office environment and are you looking for a part time role working 3 days a week Wednesday, Thursday and Friday?
Our fantastic medical client near High Wycombe is looking for a Part-Time Customer Service Specialist to join their fast paced, growing team. You will be responsible for delivering excellent customer service to all their customers in a busy, team environment. Fantastic salary of £23,400 pro rata!!
The role is 9am to 5pm, Wednesday, Thursday and Friday. Please note these days are not negotiable and the role is fully office based.
Responsibilities:
- Processing daily electronic and paper prescriptions
- Creating new orders for patients
- Liaising with Surgeries and nurses (via phone and email).
- Filling and cleansing prescriptions.
- Logging email responses and email orders to the correct team.
- Matching invoices to the prescriptions.
- Month end procedures.
- Working to targets set by Team Leader.
- Support team with administration tasks, including sorting post.
You will need:
- Proven telephone-based Customer Service background.
- Keen eye for detail.
- Experience in a target driven environment.
- Proven excellent Database input experience desirable.
- Analytical and enquiring mind.
- Proven experience of managing high call volumes.
- Possess influential and persuasive skill set.
- Excellent telephone manner.
- Excellent communication, oral and written, skills.
- Able to work under pressure.
- Possess a 'can do' attitude.
Working Hours: 22.5 hours/week - Wednesday, Thursday, and Friday (9 to 5pm with 30 mins lunch break)
Benefits:
- Contributory Pension Scheme
- Private Health Care
- Life Assurance
- Modern office facilities
- Subsidised canteen
- Free parking onsite
- Cycle to work scheme.
- Introductory Bonus Scheme.
- Free yearly flu vaccination.
- Discounts on selected products and services.
- Employee Assistance Programme - Health and Wellbeing.
Holiday Pro rata : 25 days per annum rising to 27 after 5 years' service