Administrator
Salary: £23,400 per annum
Location: Office based – St Ives, Cambridgeshire
Permanent, Monday to Friday – 37.5 hours per week
About Us
Welcome to Elogs, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity.
Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape.
About the role:
Elogs are currently looking to recruit another administrator to help support our increasing client base. We are a fast paced and energetic business which provides vital customer service and administration support to over 10,000 properties across the UK.
Key Duties:
- Administrate and manage internal software systems data such as adding users, managing system relationships, maintaining client data, adding property information, and uploading site information.
- Respond to a variety general query from Clients and users within the service level agreement (SLA)
- Answers calls to the administration support line in a timely manner and within the SLA
- Regular liaison with clients and service providers to collect data and ensure it is entered onto the system accurately.
- Troubleshooting issues
- First point of contact for new system users
- To provide support to the contract manager during the mobilisation of a client
- Provide client reports such as training of suppliers/client users, and on boarding of suppliers.
- Chasing up suppliers and clients
- To carry out administrative and support queries
- You'll be given training to help you understand the role, features and benefits of our services and become an Elogs Ambassador.
Experience:
We are seeking an individual with exceptional attention to detail, a proven ability to problem solve effectively, a decisive nature coupled with the capability to take ownership of various situations, and a track record of providing excellent customer service. The ideal candidate thrives in high-pressure environments and can effectively manage tasks while ensuring exceptional customer satisfaction.
Essential:
- Excellent verbal and written communication skills with the ability to understand and translate customer challenges into benefits.
- Excellent people skills to interact with staff, colleagues, customers, and cross-functional teams, and third parties.
- Customer focused.
- Ability to work on own initiative and pro-active approach to problem solving.
- Honest, trustworthy, and able to work with integrity.
Desired:
- Experience working in a customer or client focused environment
- The ideal candidate thrives in high-pressure environments
- Can effectively manage tasks while ensuring exceptional customer satisfaction.
Why join us?
People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.
Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.
Benefits:
- 25 days annual leave (FTE) plus bank holidays
- Contributory pension scheme
- Voluntary private medical (self-funded)
- Simply health care plan
- Gym and retail discounts
- Cycle to work scheme
- Quarterly charity days
- Religious holiday swap
- Employee assistance programme
- Enhanced parental leave
- Life learning – online learning materials
- Support with professional membership costs
INDLS