Client & Customer Services Exec
This is an exciting new role with an award winning organisation! Great team atmosphere and with an excellent salary and package including a £5k bonus on top! Company provides training and scope for progression!
The ideal candidate will have a focus on customer relationships. You will be responsible for building customer relationships and researching new trends and business opportunities, maintaining relationships with returning customers, and ensuring overall customer satisfaction.
The "Client Services Exec" role
- Develop and maintain strong relationships with existing and potential customers
- Understand client contract needs and provide tailored solutions.
- Prepare customer quotations and maintain communications with follow up
- Monitor and analyse customer feedback and suggest improvements to enhance the customer experience.
- Upddate CRM with customer interactions, business development activities, and quotation outcomes.
- Stay updated with industry trends and competitor activities to identify new opportunities
- Pro-actively seek new business opportunities and generate leads through various channels.
"Client Services Exec" Success requirements
- Proven experience in a customer service role, account management, or business development role.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Highly organised with strong attention to detail.
- Self-motivated and driven to achieve targets.
- Proficiency in CRM software and Microsoft Office Suite.
NEXT Step
If you are interested in the role of Customer Success Manager, please send your cv application to us asap. Please be aware that we are receiving a high volume of applications at this time. If you are successful to the next stage, you will be contacted within five working days. By applying for this role, you are agreeing to Newman Personnel representing your CV