Are you a dynamic and customer-focused individual? Do you enjoy building strong relationships and providing exceptional service?
Our client, a leading steel industry organisation, is seeking a Customer Advisor to join their team in Barnsley.
This is a fantastic opportunity to work for a reputable company and make a significant impact in the industry.
As a Customer Advisor, you will play a vital role in liaising with customers to understand their order requirements and provide timely solutions. You will be the key point of contact for all customer queries, ensuring their satisfaction with products and services. With a strong focus on coordination and problem-solving, you will work closely with various teams such as sales, production, and transport to ensure efficient delivery and resolve any issues that may arise.
What's in it for you?
- Competitive salary of £24,000 per annum
- Full-time, permanent position with a stable schedule (9**:** 00 am to 5:00 pm, Monday to Friday)
- Generous holiday package of 35 days, including bank holidays
- Comprehensive pension scheme with auto-enrolment at 4%, matched by the Company up to 5%
- Life cover at three times the basic salary
- Access to a Westfield Health cash plan
- Various schemes, including C2W Scheme, Christmas Saving Scheme, and Purchase Leave Scheme
Key Responsibilities:
- Establish strong relationships with customers, understanding their needs and requirements
- Collaborate with internal sales to ensure effective communication and coordination
- Work closely with the sales/stock controller and commercial supervisor to obtain accurate forecasts
- Respond to customer queries promptly and professionally via phone and email
- Maintain accurate records of customer requirements and communicate them within the organisation
- Coordinate with the stock controller to ensure the efficient delivery of contracts
- Oversee the customer delivery schedule, working closely with production to meet commitments
- Proactively identify and resolve issues and potential complaints from customers
- Maintain databases and generate necessary documentation for contract administration
- Undertake any additional projects or tasks as assigned by the business or line manager
Requirements:
- Strong proficiency in Microsoft Excel, Word, and CRM systems
- Experience with SAP and Success Factors is highly desirable
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and ability to deliver solutions under pressure
- Exceptional organisational and time management abilities
- Ability to work collaboratively with multiple teams and stakeholders
If you are a motivated and customer-oriented individual with these skills and experience, we would love to hear from you. Join our client's team in providing outstanding service and contributing to their continued success in the steel industry. Apply now and take the next step in your career journey!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy