Apprenticeship Vacancy
Department: Various across organisation depending on desires and attributes (General Insurance, Employee Benefits, Claims, Sales and Trade Credit)
Location: Redhill with occasionally travel to other UK offices (hybrid when fully trained)
Reporting to the Department Managers with oversight from our Learning & Development Senior HR Advisor
Main purpose of job
To develop excellent foundations in the skills, technical knowledge, and qualifications that you will need to develop a successful career in insurance broking as well as providing exceptional service to our clients. This is achieved by supporting all aspects of the relevant Department's needs that a successful candidate will join, such as
- Dealing with incoming correspondence
- Liaising with insurers/suppliers where necessary
- Delivering against deadlines on key projects
- Providing great customer service at all time
- Actively contribute to the delivery of the company's Vision & Gameplan.
- Actively participating in meetings and providing ideas to improve
In addition there will be a requirement to actively participate in all learning opportunities that are provided.
Company Vision
To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.
Overview
Verlingue have exciting and dynamic teams right across the business that support a rapidly expanding organisation. Each person on the team is important to Verlingue's ongoing success. The teams are based across all Verlingue sites in the UK. Each team has responsibility to deliver exceptional service to clients and to make a real difference. As an Apprentice you will have on the job training in the team working alongside experienced professionals that will complement and enhance your specific structured Apprenticeship Programme.
Verlingue Values
Exceptional
Being professional is expected; being exceptional makes us different. We are passionate about making our clients and each other feel special. We truly understand their needs and deliver an outstanding service every time.
Proud
We take pride in our work every day and always fulfil our promises. We're proud of our reputation for always acting with the highest ethical standards and this is our foundation for building long term relationships.
Inclusive
We value and recognise the diverse skills and individuality that everyone brings to Verlingue. We respect each other and enjoy working collaboratively to achieve the best outcomes.
Key Accountabilities
- To develop an appropriate level of technical knowledge in relevant classes of business
- To attend training and workshops to develop skills and learning.
- To carry out all activities in the most efficient and cost-effective manner without compromising on quality or client satisfaction
- To demonstrate the ability to keep own work clearly prioritised and actioned within service standard commitments.
- To demonstrate the ability to actively support the broader team to deliver on the collective service standard commitments.
- To receive positive feedback from those around you and from clients.
- To actively contribute to meetings and offer positive suggestions for continuous improvements in the team and organisation.
- To build professional relationships with everyone you meet
- To drive our Insurers/Suppliers to deliver on their service standard commitments.
- To recognise urgent matters and prioritise and action them appropriately.
- To escalate, by way of referral, all complaints, or suggestions that Verlingue has failed to deliver an effective service or any other matter where support is required. Referrals should be to your Manager in the first instance.
- To positively support your team and other apprentices across the organisation so we succeed together.
Compliance
- Comply with regulatory requirements, industry codes of practice and the Company's own procedures and rules.
- Ensure that any clients are always treated fairly.
- Be aware of and manage any potential conflict of interest – escalate to line manager.
- Escalate any complaints to line manager and complete complaints information on Acturis once instructed to do so.
- Complete Broker Assess modules annually.
- Provide workflow information to line manager on a weekly basis in line with current requirements.
General responsibilities
- Develop and maintain good working relationships with clients, colleagues, insurers, and other suppliers.
- Immediately advise Line Manager of any problem, issue or request which falls outside authority, level of experience or knowledge, or which could in any way materially affect role effectiveness.
- Undertake any additional duties which have been specifically assigned/or may be reasonably requested.
Person Specification
Qualifications
- GCSE in English & Mathematics (Grade A-C or equivalent) (Desirable)
- Certification of Insurance Institute(Desirable)
Skills, Knowledge & Attributes
- Positive attitude to work
- Good listener and communicator
- Organised and efficient to meet deadlines
- Reliable and punctual
- Helpful and committed to delivering a good claims experience for the client
- Desire towards continuous improvement and personal development
- Ability to adopt a flexible approach to meet the needs of the team
- Good team player
- Can work well on own initiative
- Ability to solve claims related problems
- Competent in IT
- Aligned with the Verlingue values and behaviours