Sales Office Administrator
About our Client
Our client is one of the largest UK Distributors of a range of FMCG products to B2B (Wholesalers, Cash and Carries, Convenience stores and Vape Shops) with additional retail platforms direct to B2C.
They began in 2017 and has grown rapidly with over 200 employees currently across their Head office, field sales force and distribution centres.
All of their locations are easily accessible with our head office in Birmingham City Centre, and our distribution centres 10 minutes from their head office.
Our clients pride themselves in career progression, promoting from within. This is an opportunity to be part of a growing company with an innovative team.
Role Overview
- Pre and Post-Sales Support: Collaborate closely with internal and field sales teams, providing necessary support before and after sales are made. This includes handling customer inquiries, processing orders, and ensuring smooth operations.
- Administrative Duties: Ensure that all administrative tasks related to sales are executed efficiently. This involves managing sales records, handling invoices, and working with the finance team to track customer payments.
- Customer Interaction: Serve as the first point of contact for trade customers, addressing their inquiries and ensuring they receive appropriate support.
Key Responsibilities
1. Customer Interaction:
- Answer trade customer calls promptly and handle their inquiries efficiently.
- Act as a point of contact for daily issues faced by sales representatives.
2. Order Processing and Accuracy:
- Process sales orders for the team, ensuring accuracy in details before issuing invoices.
- Collaborate with the warehouse to address any reported parcel issues.
3. Sales Data Management:
- Monitor and report on sales figures daily, weekly, and monthly.
- Maintain accurate sales records and compile monthly sales reports.
- Assist in preparing monthly wage figures for the sales manager.
4. Customer Account Management:
- Qualify new customer account registrations by vetting their credentials and contacting them if necessary.
- Identify potential customer leads and refer them to the appropriate Business Development Executive (BDE) using the CRM system.
The Ideal Candidate
- Proactive and Experienced: An experienced administrator who is proactive in identifying and solving problems.
- Organised and Team-Oriented: Strong organisational skills and the ability to work well within a team environment.
- Calm Under Pressure: Able to remain composed in a fast-paced sales environment, particularly when facing challenging situations.
- Customer-Focused: A strong focus on customer service, understanding the importance of meeting deadlines, and ensuring customer satisfaction.
- Analytical and Good with Numbers: Comfortable working with figures, such as sales data and financials.
Monday - Friday 9am - 5pm shift pattern.
20 Days holiday + Bank holidays.
Location: Birmingham, Bennetts Hill.
Flexible start time.
Progression opportunities.
Conclusion
This role is critical in ensuring the smooth operation of the sales team by providing essential administrative support and maintaining strong relationships with trade customers. The ideal candidate should possess a mix of organisational skills, customer service experience, and a proactive approach to problem-solving.