About:
A leading manufacturer and supplier for both commercial and domestic markets. Our products satisfy the needs of industry sectors such as trade merchants, equipment manufacturers, and engineers.
Company Culture:
we are committed to creating a supportive and inclusive environment that fosters collaboration, innovation, and continuous learning. Our team regularly participates in social events, including team outings and clubs, to strengthen our community spirit.
Role Purpose:
As an IT Support Apprentice, you will report to the IT & Information Security Manager and receive support from the IT Assistant. Your primary role will be to support the business by monitoring and effectively resolving internal stakeholder issues, ensuring minimal delays to business operations.
Key Responsibilities:
- Assist in updating and maintaining hardware and software.
- Investigate and propose changes to the IT infrastructure.
- Perform routine day-to-day hardware and software maintenance.
- Troubleshoot and correct hardware/software computer and network problems.
- Take ownership of user problems and proactively address issues.
- Maintain a log of software or hardware problems and document resolutions.
- Support the company's Cyber Security, business continuity, and IT policies and processes.
- Interact with different departments, providing general IT support.
- Develop a basic understanding of networking and cyber security policies.
Candidate Qualities:
- A genuine interest in IT and a career in IT
- Must be comfortable speaking to people and asking questions
- Confident in addressing issues and finding solutions
- Enthusiastic, proactive, and eager to learn
- Must be comfortable working within a team and communicating across departments
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Benefits:
- Professional Growth: Training and development opportunities
- Career progression paths
- Financial Security: Competitive salary
- Experience working in an IT team
- Understanding of IT systems, processes, and procedures
- Annual performance reviews
- Access to online learning platforms
- Sponsorship for professional certifications
Future Prospects:
- 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important Information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!