Supported Housing Officer- £27,820 (rising to £28,932.80 after successful completion of probation)–South East London
The Role
Are you a compassionate and empathetic individual? Do you have experience working with individuals with mental health challenges and a desire to make a positive impact on their lives? If so, we have an exciting opportunity for you.
We are an award-winning specialist housing charity based in Southeast London, looking to appoint an empathetic Supported Housing Officer to our growing team.
You will provide high-quality support and tenancy advice to adults with a range of mental health needs, such as anxiety, depression, bipolar disorder, and issues like substance misuse. You will manage a caseload of clients, helping them engage effectively with their recovery process.
If you're ready to make a difference in the lives of vulnerable adults, apply today.
Key Responsibilities:
- To be responsible for completing and updating records on ‘Inform' (QVT's client management database) to ensure that all your client records are kept up to date.
- Prepare reports on client issues as required.
- To deal with incidents, accidents and challenging behaviours maintaining a professional approach and using adequate de-escalation techniques.
- To assure that the properties are maintained at a good standard and safe, in line with Health and Safety legislation.
- To carry out room checks and properties checks regularly with the purpose of identifying issues and report to management in a timely manner.
- To take actions when needed, such as cleaning or simple repairs to make sure that the environment is homely and welcoming.
- To support clients with daily living activities, including practical assistance where skills are not yet developed, to ensure that clients enjoy a high quality of accommodation.
- To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment.
- Record evidence and report any breaches of policy and procedure or poor performance to Housing Manager.
- To be able to lone work.
- Other assigned duties.
The Organisation
Quo Vadis Trust is a celebrated Mental Health Charity providing supported housing in South East London. Recognised for our 'Outstanding Approach to Equality & Diversity', we are proud to be a 'Great Place To Work' and have been shortlisted in the ‘Housing with Care Awards'. Our mission is to support individuals with mental health needs in their recovery, promoting independence and community integration.
The Person
- Demonstrable customer service experience.
- Numerate and Literate to GCSE or equivalent in English and Maths.
- Computer literate, Microsoft packages and the ability to use a client management database.
- Ability to work on own initiative and a commitment to team working.
- An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of clients and the responsibilities of landlords.
- Resilience and ability to respond professionally to crisis and relapses.