- Customer Service Team Leader
- Manufacturing & Engineering business
- Domestic & Export b2b customers
- £35,000 - £42,000
Client Details
Page Group are delighted to be partnering with a key client who work within the Global Manufacturing & Engineering . Due to growth within the business they are now looking to appoint a Customer Service Team Leader who will oversee all B2B customer service interactions, supporting both domestic and export markets
Description
- Lead and support a team of 6fte across Customer Service, ensuring regular training, development and 1-2-1's are provided
- Ensure the team perform against implemented SLA'S & KPI's in line with customer expectations
- Be the middle point between the sales team and external customers, providing regular and transparent communications at all times
- Act as the point of contact for any escalations, issues or troubleshooting needs
- Build and maintain strong working relationships with external customers
- Ensure the team are managing all aspects from order receipt / quotation, order entry and production
- Work closely with production planning to ensure orders are communicated in a timely manor, and customers are kept informed regards lead times and any potential changes
- Work with 3rd party hauliers, carriers / freight forwarders to ensure delivery slots are booked for customer orders
- Coordination and implementation of all UK & Export transportation, ensuring any export documentation is completed and submitted to relevant authorities
- Ensure the team are utilising the CRM system for customer data and order processing
- Build strong internal relationships with key stakeholders across production, sales and finance
- Identify areas for improvement across Customer Service and implement action plans to address any issues with service or quality
Profile
- Experience leading & managing a customer service team
- Understanding and experience of export documentation (desirable)
- Excellent communication skills
- Ability to forge strong working relations
- Ability to drive improvement across a team
Job Offer
The role of Customer Service Team Leader will join a global manufacturer based at their offices in Huddersfield
Working hours are Monday to Friday - 08-30 to 17-00
Salary of £35,000 - £42,000 depending on experience
Fantastic company benefits (to be disclosed following application)