Seven Resourcing are currently looking for a Repairs and Contracts Officer to work within Southwark, London.
This is a new role created to improve the performance and management of the repairs and contract side of the garages team, working with the Senior Lettings Officer and Homeownership Manager for the Garages Team. Managing two officers and taking overall responsibility for the in year programme, 5 year programme and day to day repairs and maintenance. In addition managing the stock (approx. 800 garages owned and managed by the Council) including breaches of licence, voids and the arears around the garages.
PURPOSE OF THE JOB
- The role will be expected to manage, lead and influence the Repairs and Contracts Officers, to maximise income by ensuring effective management of rented garages and voids, including managing internal and external contracts for the day to day repairs and refurbishment of non-residential properties.
- Ensuring that the service meets or exceeds the Council's standards and requirements in relation to customer service, to continually improve the customer and stakeholder experience and the overall quality of all the interactions a customer has with the business unit.
- To actively support and promote an organisational culture that provides opportunities for staff development, encourages and rewards high performance, promotes equal opportunities and fair treatment for all, promotes the Council's core values, and provides excellent service valued by members, residents, partners and staff
PRINCIPAL ACCOUNTABILITIES
- To contribute to the management of Homeownership Services reporting to the Homeownership Manager on all matters relating to the management of garages and other non-residential properties (including barrow stores, bike storage etc.) including the identification of disused garage areas, the lettings of garages, parking areas, bike lockers, barrow stores or any other non-residential property which forms part of the portfolio.
- To be responsible for managing the Repairs and Contracts Officers day to day whilst actively driving performance improvements within the garages team, and managing a repairs portfolio.
- Assist with the development and maintenance of information systems to manage assets, staff, income collection and other resources used at or in connection with homeownership and Exchequer Services and actively participate in the implementation and development of such systems.
- To develop performance quality targets for the service area. Develop rigorous processing protocols across the team to form part of the overall robust performance of the business unit and wider divisional objectives, mitigating risks and implementing quality assurance processes to ensure compliance with legislation, polices and processes.
- Ensure the Repairs and Contracts Officers work in partnership with the Lettings Officers, Resident Services Officers, parking enforcement team or ASB team as appropriate to make sure that issues are dealt with appropriately.
- To develop procedures and processes to identify and manage breaches of the non-residential tenancy agreements including proper enforcement procedures to ensure that garage and other non-residential tenants are complying with the terms of the non-residential tenancy agreements.
- Prepare the annual refurbishment and door programme and monitor repairs budgets monthly to ensure spend within budget and prepare budget forecasts for the Homeownership Manager to assist with the monitoring of the overall garages budget.
- To work with the Senior Lettings Officer to develop and maintain a comprehensive and accurate asset register and stock condition survey, identifying empty or dis-used garages, bike stores and parking areas properly identifying all necessary repairs with budget estimates and timescales.
JOB CONTEXT / REPORTING to :
- This post reports to the Home Ownership Manager (Income). This post is required to deputise for the Homeownership Manager (Income).
- The post holder will have line management responsibility for the Garage Repairs and Contracts Officers within the Garage Team responsible for maintaining over 6,000 non-residential properties working closely with the Senior Lettings Officer. Close liaison with officers and managers within Homeownership Services, Exchequer Services, Housing Finance, and other directorates, Audit (internal and external), consultants, contractors, Tenant Management Organisations and other managing agents. On occasions expected to work outside normal office hours and at weekends.
Some Key Information is Highlighted Below:
Rate: £29.42 per hour
Hours: 36 per week
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