Do you have a strong customer services / sales background? Do you like resolving customer queries? If so, then this is the perfect position for you!
Based in a friendly team environment you will play a crucial role to many customers by providing a technical telephone support service. This includes delivering first-line support, triaging and resolving complex customer enquiries promptly and efficiently. If a fault cannot be repaired over the phone, you will be responsible for ordering the parts required to repair and dispatching a technician within agreed service levels to the customer site.
This global company in Ely offers a dynamic and supportive environment alongside a great work atmosphere.
Hours: 37.5 hours per week, 8.30am - 5pm.
Hybrid working: 3 days in the office and 2 days at home.
Duties & Responsibilities of the Customer Support Advisor:
- Provide an efficient and effective telephone support service for customers, ensuring that internal and external queries are dealt with promptly and efficiently to build, maintain, and develop customer relationships which exceed expectations.
- Utilise troubleshooting and diagnostic skills to try to resolve technical problems.
- Ensure that fault call visits are scheduled effectively, ensuring all workload is allocated to maximise productivity and minimise costs.
- Chase and investigate any issues regarding job completion.
- Liaise with technicians, contracts, account managers and finance teams to resolve queries relating to service or sales orders.
- Liaise with the customer regarding any delays in the processing and scheduling of fault calls.
What you will need to succeed as Customer Support Advisor:
- Previous experience working in a busy and challenging customer services / sales environment.
- A self-motivated professional who displays initiative, resilience and a can-do attitude.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with customers over the phone.
- Strong organisational and time management skills to handle multiple tasks and deadlines effectively and achieving KPIs.
- Ability to diagnose and solve problems using technical information such as equipment manuals and drawings.
Company benefits: Private medical insurance, life assurance, 25 days holiday (+ bank holidays), free car parking, free onsite gym, Mental Health First Aid team, wellbeing activities
Length of contract: 12-month
If you are interested in finding out more about this position, please apply now.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.