Temp to Perm Opportunity!
Job Title: Service Coordinator
Location: Poole
Pay Rate: £13.33 per hour (Temp) — leading to a permanent role (£26k–£28k)
Are you a natural organiser who loves helping people and keeping things running smoothly? We're looking for a Service Coordinator to join a friendly, busy team in Poole. This role starts on a temp basis (weekly pay!) and has the potential to become permanent for the right person.
What you'll be doing:
- Keep engineers fully booked and make sure they have the right equipment and information each day
- Plan and schedule maintenance visits using the CRM system
- Review new issues and allocate jobs to the appropriate engineer
- Order parts and materials to support ongoing and upcoming jobs
- Update job records, process paperwork, and make sure everything is logged accurately
- Handle client calls and emails, arrange callouts, and coordinate engineer visits
- Send maintenance agreements and follow up with customers
- Support other teams by taking calls and providing excellent customer service
What we're looking for:
- Friendly and professional, with a passion for great customer service
- Confident communicator on the phone and over email
- Highly organised and able to stay calm under pressure
- Sharp eye for detail and strong problem-solving skills
- Eager to learn new systems and processes quickly
Desirable (but not essential):
- Previous experience in a scheduling or coordination role
- Background in the Fire & Security industry