Title: Client Services Specialist
Location: Wrexham
Salary: £26,000 (+£2500 shift allowance)
Description:
Our client is committed to maximising value for their clients by delivering the world's most secure, resilient, and efficient service in their chosen industry. The client provides a core security, transaction processing and client services support in an environment that looks to minimise the risk and cost while increasing efficiency
Being a Services Senior Analyst, you will deliver a world-class service to the financial industry, having a passion for client services, and a willingness to quickly learn and execute at a high level across a variety of complex processes.
This a fantastic role within an international business, who are based within exceptional, modern offices. The company are highly successful and offer second-to-none training, support and development, along with hybrid working,
Key Responsibilities:
- Handle internal and external client requests.
- The ability to effectively communicate ideas, build rapport and develop relationships with internal clients and manage client expectations.
- Maintain a high level of attention to detail.
- Take ownership of requests received.
- Carry out client requests in accordance with the processes and procedures that have been put in place.
- Complete required tasks to create, change or remove client and user profiles for all services.
- Respond to requests, ensuring that all timescales and SLAs are strictly adhered too.
- Recognise high importance tasks and take appropriate action following predefined criteria.
- Liaise with colleagues globally to facilitate a speedy and effective set-up of new clients.
- Follow all procedures and rules when carrying out tasks
- Understand the need of the client, team members and key stakeholders across the business.
- *NOTE: Responsibilities of this role are not limited to the details above. **
Candidate Requirements:
Minimum of 3 years of financial / trade experience.
Bachelor's or Associate degree preferred.
Ability to work well in a team.
Strong MS Office knowledge.
Full training is expertly provided to get you up to speed!
Hours of Work: Monday - Friday 13:00 - 21:00
Salary: Competitive salary, a generous shift allowance and company bonus.
Work pattern: Hybrid available (3 days in the office - 2 days at home)
KEYWORDS: Finance, Trade, Customer Service, FCA, Analytics, Analyst
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Business in relation to this vacancy.