Role: Senior Account Manager - Retail & Leisure (Private Sector)
Location: London (NW3) / Hybrid
Salary: Up to £60k + £6k car allowance
Full time: Mon - Fri, 9:00am - 5:00pm
Reporting to: Head of Client Operations
About us:
GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.
About the Senior Account Manager role:
Due to ongoing growth and investment in people within the business, we are now looking to expand our Client Operations team. As a Senior Account Manager, you will be working with a set of key accounts across a number of different sectors, such as, Leisure, Retail, Areas of Outstanding Natural Beauty and more. You will be responsible for maintaining and developing strong relationships with our clients, connecting with key team members and stakeholders, managing day to day operational inquiries and more complex issues as and when required. As a Senior Account Manager, you will be responsible for maintaining your client portfolios and also preparing a variety of reports, analysing site performance and enhancing our client relationships. Occasional travel to client sites is expected, so a car allowance is included in this package.
Senior Account Manager role requirements:
- Manage complex operational issues relating to the management of car parks within an estate
- Work closely with the Commercial, Implementation, Product and Enforcement teams to retain existing accounts and ensure we are delivering our services to the highest level
- Be a critical point of contact for complex and challenging operational issues
- Providing clients with excellent service and support to develop relationships
- Ensuring awareness of competitor activities within accounts
- Monitoring client satisfaction and adapting approach where required
- Ensuring internal teams and departments provide the highest level of customer service
- Regularly update internal stakeholders on account performance
- Investigating and resolving queries, escalating to the Head of Client Operations when necessary
Senior Account Manager person requirements:
- Proven experience as a Senior Account Manager with the Leisure and/ or retail space (private sector)
- Highly organised and have excellent time management
- Able to work under pressure and manage multiple accounts
- Previous Parking, Property, Real Estate and or Retail experience but NOT ESSENTIAL
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
- Excellent commercial awareness
- Solid experience with CRM software (ideally Salesforce) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple accounts and projects at a time, while maintaining a keen attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
Benefits for all GroupNexus Senior Account Managers includes:
- Generous holiday allowance increasing with service up to 30 days + bank holidays
- Gym membership
- Well-being support
- Cycle to work scheme
- EV salary sacrifice
- Day off for charity work
- Hybrid working
- Company and team social events
If this role sounds of interest, then we would LOVE to hear from you! Please reach out to Rachael Newsham for more information or for an informal chat about how GroupNexus might be the next career move for you.
Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of GroupNexus' recruitment team who will work with you to provide any reasonable adjustments as required.
We are an equal opportunities employer and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.