Residents Manager
- Hybrid Working
- Location: East Hertfordshire and Essex
- Salary: £12.00 PAYE or £14.64 Umbrella
- Monday to Friday 09:00 – 5pm
- 6 month contract
We are seeking a dedicated temporary Residents Manager to oversee the safety, security, and maintenance of a residential property. This role is ideal for someone with facilities management experience and a strong commitment to providing excellent customer service.
Day to Day of the Role:
- Act as a key-holder, ensuring the security of communal areas and facilities.
- Serve as the first point of contact for residents, contractors, and visitors, managing access to the building.
- Candidates must also be comfortable visiting residents' homes without performing caregiving tasks.
- Managing 10 employees
- Coordinate with contractors for repairs, maintenance, and servicing of communal areas and equipment.
- Manage laundry facilities and communal spaces, ensuring they are well-maintained and welcoming.
- Conduct regular inspections to identify and resolve repair, maintenance, and security issues.
- Advise tenants on rent account management and property upkeep.
- Perform water testing and safety equipment checks in line with health and safety processes.
- Record health and safety inspections outcomes and manage any necessary gritting as per the service plan.
- Provide emergency cover and support as required.
Required Skills & Qualifications:
- Proven experience in facilities management.
- Exceptional customer service skills and self-motivation.
- Strong communication skills, adaptable to different audiences.
- Experience working with older people or in a service-based role is desirable.
- Good understanding of diversity, equality, data protection, and confidentiality.
- Excellent administrative, organisational, and IT skills.
- Knowledge of the housing/building management sector.
- Understanding or experience in health and safety management.
- Flexibility to cover out-of-hours emergencies and travel to alternative sites.
- Driving ability with access to a vehicle for work purposes (location dependent).
Benefits:
- Competitive salary package.
- Opportunities for professional development.
- Supportive and collaborative work environment.
To apply for the Residents Manager position, please submit your updated CV to Wendy at Reed.