Customer Service Advisor
Salary between 24k - 26k depending on experience
Work hours: Monday - Friday 0900 - 17.00
Office Based
Parking
Beautiful Office Envrioment
Do you pride yourself on delivering exceptional customer service?
Are you passionate about going above and beyond to ensure every customer has a great experience? If you love giving 100% in everything you do and take satisfaction in being the best at what you do — we'd love to hear from you!
Precis of the role:
The role is vast and varied and as a part of the CS Team bridges the space between our manufacturing/production teams and our retailer customers and to a lesser extent end users and members of the public..
Utilising our intuitive CRM system that logs repairs and replacements and liaises with our Factory and suppliers
Role Duties:
- Receive a high volume of incoming telephone and email enquiries
- Dealing with complaints in a professional manner and to a satisfactory conclusion
- Liaison with internal teams including sales, manufacturing, production and logistics.
- Managing customer orders from creation through to assisting to facilitate on time delivery.
- Logging, assessing and solving service issues, raising RMA/Replacement orders when required
- Covering Reception in the absence of the Showroom Host
- Covering Saturday Showroom Duty in the absence of the Showroom Host/Hosts
- Log issues into CRM and update constantly and consistently so we have full detail of every issue that arises
Role Skills :
- IT literate, including Microsoft Excel
- Able to work as part of a team in addition to working on own initiative
- Able to work under pressure in a fast pace environment